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How To Do Process Improvement
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Process Improvement Plans: A Step By Step Guide
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A process improvement plan is a comprehensive and actionable document that outlines the necessary steps to increase the efficiency, effectiveness and overall performance of processes and procedures within your company. It serves as a roadmap for identifying areas of improvement, addressing bottlenecks, streamlining services, and optimizing resource utilization.
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A well-crafted process improvement plan should provide specific and practical recommendations that can be applied across different services and departments within your organization, allowing for widespread implementation and sustainable benefits across the business. By adopting a process improvement plan, companies can proactively drive positive change, promote continuous improvement and achieve higher levels of operational excellence.
Many aspects of process improvement can benefit from visual communication tools like infographics, presentations, mind maps and more. makes it easy for Learning and Development Teams to create visual assets to help implement and manage your process improvement plans.
Change isn’t easy, and it can be a challenge for companies to figure out what they’re doing wrong and how to fix it. But that’s why establishing a process improvement planning framework can help you make fact-based decisions about how to improve your organization.
A well-designed process improvement plan can streamline operations, increase efficiency, and drive organizational growth. To help you navigate this important endeavor, here are ten essential steps to creating a process improvement plan that produces measurable results:
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By following these useful guidelines, you will create a comprehensive process development plan that promotes transformational growth within your organization. Remember that process improvement is an ever-evolving odyssey, and continuous review and adjustment will ensure continued success in streamlining your operations.
Following the steps we outlined earlier, let’s explore a hypothetical process improvement plan for a medical office that is constantly receiving complaints from patients about how many forms they have to fill out.
By implementing this process improvement plan, the medical office can reduce the burden on patients by reducing the number of forms they need to fill out, which in turn improves patient satisfaction and streamlines administrative processes. Remember that continuous evaluation and refinement is essential to adapt to evolving patient needs and ensure continuous improvements in the patient intake experience.
Key process improvement methods are found that you can integrate into your process improvement plans. Some of these methods are used in the world’s largest companies.
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A quality control method developed by a Motorola engineer, Six Sigma has become a global phenomenon, and Six Sigma certification is highly sought after in many industries.
Lean is traditionally used by manufacturing companies, but the principles are applicable in all industries, and as the name suggests, Lean process improvement plans focus on reducing waste. In particular, Lean aims to eliminate any activities that do not add value to the end user of the good or service. The steps are:
Lean Six Sigma is a combination of two methods, which helps organizations to improve processes through DMAIC while also eliminating waste.
Total quality management (TQM) had its heyday in the 1980s and early 1990s before the advent of Lean and Six Sigma, but its main objectives are still valid today. TQM process improvement plans focus primarily on quality control, ensuring that the company’s output is of the highest possible quality and identifying ways to further improve production.
Enterprise Architecture For Process Improvement
TQM does not have steps as most other methods of process improvement do. Rather, it focuses on the principles that should guide an organization with a TQM mindset:
Plan-Do-Check-Act (PDCA) is a continuous change management cycle that was first established by engineer and management consultant W. Edwards Deming in the 1950s. It was then called the Deming Wheel, which was later modified by Japanese engineers to reach its current definition.
As the name suggests, process improvement refers to the task of identifying, analyzing and improving existing business processes that are often outdated or no longer efficient enough.
While this term is often used in a business context, it can encompass any decision or action aimed at improving a process, as simple as finding a shorter route on your drive to work or as complex as improving overall customer service. . process of a company.
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Returning to the context of your business, process improvement can target wasted costs, poor office design, IT system downtime, employee disengagement and many other issues that can cripple an organization.
Process development cannot be effective without proper process documentation policies. If you haven’t documented your company’s processes yet, we can help with that. Check out these process documentation templates to get you started.
There is more than one type of process improvement plan, which we will explore in more detail. In addition to the example we shared above, a process improvement plan can also consist of 6 steps:
These steps are, of course, very simple, and some process improvement plans will require months or years of changing procedures, hiring practices, training, systems, software, and more.
Lean Six Sigma Process Improvement
For example, a process improvement plan for a company that lacks specific skills in its employees may mean hiring new employees and training existing ones. In such cases, other tools like personal development plans can be useful.
This personal development plan designed for healthcare workers is a good example of how process improvement plans can be outsourced to other areas.
And once the new process is in place, it’s important to communicate it effectively to the team. It can be through infographics, timelines, mind maps or other forms of visual communication of the process.
Another example of a process improvement plan, this nursing care plan is used only in a health care setting. It could be used to highlight a new plan aimed at closing gaps in communication and patient care. But you can use the process suggested in this plan and apply it to any industry.
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This creative design process infographic would be an ideal way to share with a creative team a new recommended method of engaging the client in the design process. Consider new or revised color-coding steps if you create a piece like this to share a revised company process.
Use this action planning mind map when you’re sitting on a new process so team members can see the steps involved in their tasks but also keep the main goals in mind.
Process improvement plans are useful for organizations of all types, and their creation can involve simple verbal instructions. But most companies benefit from creating charts, presentations, and infographics to communicate various aspects of the plan.
Developing a process improvement plan is complex, but visual tools like infographics can make it easier for your team to understand the steps involved.
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Help your management team and employees understand the steps involved in the plan-do-check-act (PDCA) cycle with this infographic. Customize it for their needs by outlining the specific actions they need to take in the section below.
Once you’ve settled on a new way of doing things, explaining the new process clearly to employees (and sometimes customers) is critical. Process and timeline infographics are helpful, as they allow people to visualize new steps.
Here is an example of a process improvement plan for customer support process redesign, based on the PDCA concept:
Customize this project management process infographic for the new process you and your friends are creating. Quickly change icons for those that apply to your business, and use the My Brand Kit to ensure the design is consistent with your corporate identity.
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Use this colorful process infographic for a new process that has several steps. Extend or shorten as needed to cover all the steps in your updated process. Or use a template like this one to create a process improvement action plan as you begin your work.
Process improvement plans can easily flow across different areas of the business, and it is often necessary to create new policies and procedures along the way. Infographics and other tools can help you disseminate and document these new policies.
If your new process will require additional documents that are required
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